Via dilbert.com Image
Ten Tips for Improving Communication
“Ten Tips for Improving Communication
Among all forms of communication, nothing equals a face-to-face exchange. There is no substitute for body language. The tone, facial expressions, and gestures that go with the words cannot be expressed in writing or even over the phone.”
By Seth Godin via sethgodin.typepad.com Article
The words that work
So, if you want to understand how to persuade someone, listen to how they try to persuade you.
For example, one partner in a conversation might use concepts like power and tradition and authority to make a case, while the other might rely on science, statistics or fairness. One person might argue with tons of emotional insight, while someone else might bring up studies and peer reviews.
What they’re actually doing is talking about things in the way they like to hear them.”
“If there’s a pantheon for dark patterns (sometimes known as ‘asshole design’), T-Mobile has earned a spot on it for this dreadful example of deceptive user experience. The company used fake ring tone noises to make customers think their calls were connecting–while in fact they were not.
Here’s how it worked. Whenever a phone couldn’t establish a connection with another phone, instead of remaining silent, the calling tone would start ringing in the caller’s ear. Logically, the person placing the call believes that the phone on the other side is actually ringing but nobody is picking up. Of course, the fact is that their call is not going through at all, and T-Mobile is using a fake ringtone to make it seem like it is. This is actually illegal, according to a January 2014 rule, and the stakes are higher than you might imagine. The FCC says that the practice can ’cause rural businesses to lose revenue, impede medical professionals from reaching patients in rural areas, cut families off from their relatives, and create the potential for dangerous delays in public safety communications.’
If you think that’s not that bad, imagine this: You’re driving through the middle of nowhere in Midwest Square State, U.S.A. Your car breaks down, your A/C is nonfunctional in the hot summer weather, and you call road assistance. The phone rings and rings, but nobody picks up. You call again. And again. It seems that everyone at road assistance must be out partying, or they just hate you. By the 27th call, you’d probably be mad enough to break the phone–all without realizing that your those rings were pure fiction, and you needed to move to find a better signal. And what if someone with you was injured, or a more serious emergency took place?”
Via Morning Brew email newsletter, Thursday, April 19, 2018
“In his annual letter to shareholders, Bezos displayed some nifty writing chops to complement his sterling reputation as a businessman …
Without further adieu, here are some highlights from the letter…which we’re going to make Alexa read to us every night ’till next year:
… we’ll end this story the way Bezos ends his annual letters: it’s still Day 1.”
How the sharing economy makes us trust complete strangers
“Last July, an idealistic young entrepreneur by the name of Zhao Shuping had an epiphany: ‘Everything on the street,’ he proclaimed, ‘can now be shared.’ Capitalizing on China’s sharing economy fetish, Shuping raised 10m yuan (~$1.6m USD) from a cadre of drooling investors, purchased 300k umbrellas, and rented them out at train stations across 11 Chinese cities for a fee of $0.80 per half-hour. Within 2 weeks, all 300k umbrellas had been stolen. …
Other polls show that we have abysmally low trust not just in the pillars of our democracy — the press (12%), banks (14%), and government officials (16%) — but even our own neighbors (42%) and co-workers (58%). These rates are even worse among millennials.
The weird thing is, despite this, our trust in the strangers of the sharing economy — like rideshare drivers — is sky-high, at 88%.
What’s going on here?”
By Dan Rockwell via leadershipfreak.blog Article
Dealing With Destructive Leadership
“Wise leaders give and receive correction. Incompetent leaders tear down and poison relationships.
Correction cp. criticism:
Criticism is a relationship killer. … Critics belong to the genus Destructus Maximus. Anyone can tear down. It takes insight, skill, and compassion to build up.
You’re a relationship killer if
#1. You assume people have negative motives.
#2. You magnify the faults of others and minimize your own.
#3. The last time you affirmed, thanked, or showed appreciation the Wooly Mammoth grazed the ancient plains of the Arctic.
You’re a destructive leader if you haven’t said thank you in 24 hours. …
You might need to apologize if: