I thought we were talking about me

July 9, 2018

Via dilbert.com  Image


Nothing equals face-to-face

July 2, 2018

By  via aleanjourney.com  Article

Ten Tips for Improving Communication

“Ten Tips for Improving Communication

  1. Manage by walking around. Interact with as many people as possible, at all levels. Walk around. Comment on company business, problems, opportunities, and plans. Communicate informally.
  2. Substitute one-on-one exchange for unproductive meetings. Learn by listening. Make your message clear. Achieve more in less time.
  3. Reduce layers and stretch the organization horizontally. Communication will be faster, more reliable.
  4. Make the organization flexible. Avoid rigid organization charts and restrictive job descriptions. Flexibility allows new situations to be met fast by rearranging the troops, by forming ad-hoc teams. Informality lifts barriers in communication.
  5. Make written communication short and clear. To the point. Easy to understand. Avoid excessive explanations and arguments.
  6. Learn to listen. It provides information to the president or the sales person. The talkative sales person cannot hear the customer. A good listener does not interrupt, but shows interest and tries to understand the other party – what makes him or her tick.
  7. Accept frank opinions from peers and employees. Criticism is communication too. Don’t shoot the messenger.
  8. Think before you communicate. Consider the other party, anticipate reactions. Don’t tell people only what they want to hear. Give bad news in a sensitive way.
  9. Stay well informed. Via networking; interacting with colleagues, clients, and suppliers; with others connected to the business. Their input is important.
  10. Other methods. Include information to new hires; periodical briefings; information on notice boards; a professionally edited newsletter, using appropriate language to boost team spirit and promote new ideas.

Among all forms of communication, nothing equals a face-to-face exchange. There is no substitute for body language. The tone, facial expressions, and gestures that go with the words cannot be expressed in writing or even over the phone.”

Words that work

July 2, 2018

By Seth Godin via sethgodin.typepad.com  Article

The words that work

“We’re bad at empathy. As a result, when we’re arguing a point with someone, we tend to use words and images that work on us, not necessarily that help the other person.

So, if you want to understand how to persuade someone, listen to how they try to persuade you.

For example, one partner in a conversation might use concepts like power and tradition and authority to make a case, while the other might rely on science, statistics or fairness. One person might argue with tons of emotional insight, while someone else might bring up studies and peer reviews.

What they’re actually doing is talking about things in the way they like to hear them.”

“Asshole design”

July 2, 2018

By Jesus Diaz  via fastcodesign.com  Article

T-Mobile Slapped With A $40 Million Fine For Its Deceptive Design

“If there’s a pantheon for dark patterns (sometimes known as ‘asshole design’), T-Mobile has earned a spot on it for this dreadful example of deceptive user experience. The company used fake ring tone noises to make customers think their calls were connecting–while in fact they were not.

Here’s how it worked. Whenever a phone couldn’t establish a connection with another phone, instead of remaining silent, the calling tone would start ringing in the caller’s ear. Logically, the person placing the call believes that the phone on the other side is actually ringing but nobody is picking up. Of course, the fact is that their call is not going through at all, and T-Mobile is using a fake ringtone to make it seem like it is. This is actually illegal, according to a January 2014 rule, and the stakes are higher than you might imagine. The FCC says that the practice can ’cause rural businesses to lose revenue, impede medical professionals from reaching patients in rural areas, cut families off from their relatives, and create the potential for dangerous delays in public safety communications.’

If you think that’s not that bad, imagine this: You’re driving through the middle of nowhere in Midwest Square State, U.S.A. Your car breaks down, your A/C is nonfunctional in the hot summer weather, and you call road assistance. The phone rings and rings, but nobody picks up. You call again. And again.  It seems that everyone at road assistance must be out partying, or they just hate you. By the 27th call, you’d probably be mad enough to break the phone–all without realizing that your those rings were pure fiction, and you needed to move to find a better signal. And what if someone with you was injured, or a more serious emergency took place?”

It’s still Day 1

July 2, 2018

Via Morning Brew email newsletter, Thursday, April 19, 2018

“In his annual letter to shareholders, Bezos displayed some nifty writing chops to complement his sterling reputation as a businessman …

Without further adieu, here are some highlights from the letter…which we’re going to make Alexa read to us every night ’till next year:

  • On innovation: ‘We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’.’
  • On a culture of high standards: ‘A culture of high standards is protective of all the ‘invisible’ but crucial work that goes on in every company. I’m talking about the work that no one sees. The work that gets done when no one is watching. In a high standards culture, doing that work well is its own reward—it’s part of what it means to be a professional.’ …

… we’ll end this story the way Bezos ends his annual letters: it’s still Day 1.”

Who can we trust?

June 25, 2018

By ZACHARY CROCKETT  via thehustle.co  Article

How the sharing economy makes us trust complete strangers

“Last July, an idealistic young entrepreneur by the name of Zhao Shuping had an epiphany: ‘Everything on the street,’ he proclaimed, ‘can now be shared.’ Capitalizing on China’s sharing economy fetish, Shuping raised 10m yuan (~$1.6m USD) from a cadre of drooling investors, purchased 300k umbrellas, and rented them out at train stations across 11 Chinese cities for a fee of $0.80 per half-hour. Within 2 weeks, all 300k umbrellas had been stolen. …

Other polls show that we have abysmally low trust not just in the pillars of our democracy — the press (12%), banks (14%), and government officials (16%) — but even our own neighbors (42%) and co-workers (58%). These rates are even worse among millennials.

The weird thing is, despite this, our trust in the strangers of the sharing economy — like rideshare drivers — is sky-high, at 88%.

What’s going on here?”


Destructive leadership

June 25, 2018

By Dan Rockwell via leadershipfreak.blog  Article

Dealing With Destructive Leadership 

“Wise leaders give and receive correction. Incompetent leaders tear down and poison relationships.

Correction cp. criticism:

  1. Correction builds up. Criticism tears down.
  2. Correction looks to the future. Criticism camps in the past.
  3. Correction makes something better. Criticism points out what’s wrong.
  4. Correction is for the advantage of others. Criticism is for personal protection.

Criticism is a relationship killer. … Critics belong to the genus Destructus Maximus. Anyone can tear down. It takes insight, skill, and compassion to build up.

You’re a relationship killer if

#1. You assume people have negative motives.

#2. You magnify the faults of others and minimize your own.

#3. The last time you affirmed, thanked, or showed appreciation the Wooly Mammoth grazed the ancient plains of the Arctic.

You’re a destructive leader if you haven’t said thank you in 24 hours. …


  1. Go on daily gratitude walks. No criticism allowed!
  2. Give personal affirmations to direct reports at least twice a month. Put it on your calendar.
  3. List the positive qualities of the person you’re meeting with – before you meet with them. …

You might need to apologize if:

  1. Team members are floundering.
  2. Your organization feels like a funeral.
  3. You can’t remember the last time you apologized.


  1. Take responsibility for the success of your teams.
  2. Avoid using the faults of others to justify your own shortcomings.
  3. Say, ‘I was wrong,’ when you make mistakes.”