The Two Traits of the Best Problem-Solving Teams
“The Generative Organization
Over the last 12 months we asked 150 senior executives from different organizations across the world to rate their organizations in terms of cognitive diversity, psychological safety, and the extent to which they consider their organization able to anticipate and respond to challenges and opportunities, i.e. their adaptability. Not surprisingly, adaptability correlated very highly with high levels of both cognitive diversity and psychological safety. We called these organizations “generative,” and labelled the worse-performing organizations oppositional (high diversity, low safety), uniform (low diversity, high safety), and defensive (low in both).
We also asked the same 150 executives to choose five words (from a list of more than 60) that best described the dominant behaviors and emotions in their organization. To identify which behaviors correlated with the best- and worst-performing groups, we matched the chosen words with the levels of reported psychological safety and cognitive diversity. The table below shows the most common behaviors selected by each group:
In the Generative quadrant, we find behaviors associated with learning, experimenting, and confidence. Together they facilitate high quality interaction. Interestingly, ‘forceful’ appears here too, which at a first glance might seem surprising. Exploring this further, participants were identifying the assertive expression and vigorous analysis of ideas. ‘Forceful’ therefore relates to having the confidence to persist in expressing what you think is important. Psychologically safe environments enable this kind of candour without it being perceived as aggressive. Note that we also see more positive emotions in the generative and uniform quadrants.”