Two vocabularies

By Seth Godin via sethgodin.typepad.com/seths_blog   Article

The two vocabularies (because there are two audiences)

“Early adopters want to buy a different experience than people who identify as the mass market do. Innovators want something fresh, exciting, new and interesting. The mass market doesn’t. They want something that works. It’s worth noting here that you’re only an early adopter sometimes, when you want to be. And you’re only in the mass market by choice as well. It’s an attitude.

The people bringing new ideas to the public are early adopters themselves (because it’s often more thrilling than working in a field that does what it did yesterday), and often default to using words that appeal to people like themselves, as opposed to the group in question.

More rarely, there are a few people with a mass market mindset that are charged with launching something for the early adopters, and they make the opposite mistake, dressing up their innovation as something that’s supposed to feel safe.

When you bring a product or service or innovation to people who like to go first, consider words/images like:

  • New
  • Innovative
  • Pioneer
  • First
  • Now
  • Limited
  • Breakthrough
  • Controversial …

On the other hand, people who aren’t seeking disruption are more likely to respond to:

  • Tested
  • Established
  • Proven
  • Industry-leading
  • Secure
  • Widespread
  • Accepted
  • Easy …

Of course, it’s important that these words be true, that your product, your service and its place in the world match the story you’re telling about it.Once you see this distinction, it seems so obvious, yet our desire to speak to everyone gets in the way of our words.”

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: