By Susan Steinbrecher via inc.com/susan-steinbrecher/ Article
4 Simple Phrases That Instantly Earn People’s Trust
1. ‘What can I do to help?’
When you are truly committed to helping others, it creates a ripple effect. Your team will have more passion to work with you and for you if they believe you have their back. Simply saying, “I know that this project is important to you. How can I help?” can move mountains. Be sure to follow through on your promise to assist.
2. ‘I trust your decision.’
If your employees feel you trust them to do the right thing, it will boost morale and productivity. Remember, to be trusted, first you must trust.
3. ‘What can I do differently?’
Serve those you’re leading, not the other way around. Let people know that their opinions count. Part of your job as a leader is to remove the barriers to success by observing what might be standing in the way of your employees achieving their goals. Determine how you can facilitate their progress without eliminating accountability.
4. ‘What do you think is our best course of action?’
Ask questions versus handing out orders. Considerable insight can be gleaned by asking for someone’s opinion. This approach will win the hearts of your team members, as you’ll be viewed as a leader who values the perspectives of others and cares enough to ask for feedback.”