Royal mistake

By John Brandon via inc.com   Article

Royal Mistake? That’s When You Need a Supportive Team

“Shame, embarrassment, and total rejection. These are the feelings you get when you make a royal screw-up. You want to hide under a rock. You want to live under a rock.That’s how British women’s soccer player Laura Bassett felt when she scored an own goal against Japan in the semi-final 2015 World Cup game yesterday. For what seemed like an eternity, with the cameras rolling, she hid her face and wallowed in misery. She looked as though her entire world had crumbled around her. …

In the waning moments of the match, what is known as ‘extra time’ or ‘stoppage time’ after the 1-1 tie game should have officially ended and gone into overtime, Japan made a last ditch effort and lobbed the ball toward the goal. Bassett tried to knock the ball over the goal but it hit the crossbar and went in. In front of millions of viewers and her teammates (not to mention family and friends), Bassett had single-handedly lost the match.

And then it happened: One of the most inspiring moments in sports history.

… as Bassett hid her face, several teammates and the coaches came over to her and rallied around her. I remember watching as one of the coaches kept motioning with her hand for more players to form a circle and offer consolation. …

Why don’t we do this in business? When someone makes a royal screw-up, we tend to view it as a grievance against all humanity rather than an opportunity for that person to learn and improve. When a sales manager annoys one of your biggest customers or the accountant misses an obvious deduction, we point fingers and cast blame. …

The best teams have a way of supporting other employees and even encouraging someone to keep trying even after a big mistake. We all make them. It’s human. …

Is your team ready to support another employee after a mistake? Do they know it’s an opportunity to learn and grown, not to blame and accuse? When mistakes happen, the best teams know how to offer support and rally behind the employee. They know how to circle up and forgive.”

 

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