What Bad Managers, Good Managers, and Great Managers Do
“‘Bad managers tell employees what to do, good managers explain why they need to do it, but great managers involve people in decision making and improvement.’
Bad managers bark orders. They are directive and tell employees what to do, without any explanation or context.
… Lean leaders (in the style of Toyota leaders) will always explain why something must be done, in those rare instances when they have to give a directive. …
Bad managers tell. Good managers explain why.
Great managers might engage the employees in figuring out how to reduce the safety risk that makes gloves necessary in the first place. Maybe an employee would suggest that a different, but equally effective, chemical be used. We don’t know unless we engage our employees.
In 90% of workplace situations, I’d guess, the manager shouldn’t be telling people what to do, even if they are making the effort to explain why. Great managers engage people in designing their work and they continue to engage them in ongoing improvement.”