So rare

By Randall Beck and James Harter via http://blogs.hbr.org/   Article (free registration required)

Why Good Managers Are So Rare

“Gallup has found that one of the most important decisions companies make is simply whom they name manager. Yet Gallup finds that companies fail to choose the candidate with the right talent for the job 82% of the time. …

Managers account for at least 70% of variance in employee engagement scores across business units, Gallup estimates. … Gallup reported in two large-scale studies in 2012 that only 30% of U.S. employees are engaged at work  … Gallup has discovered links between employee engagement at the business-unit level and vital performance indicators, including higher profitability, productivity, and quality (fewer defects) When a company raises employee engagement levels everything gets better.

companies should systematically demand that every team within their workforce have a great manager. After all, the root of performance variability lies within human nature itself. Teams are composed of individuals with diverging needs related to morale, motivation, and clarity — all of which lead to varying degrees of performance. Nothing less than great managers can maximize them. … Gallup finds that great managers have the following talents:

  • They motivate every single employee to take action and engage them with a compelling mission and vision.
  • They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance.
  • They create a culture of clear accountability.
  • They build relationships that create trust, open dialogue, and full transparency.
  • They make decisions that are based on productivity, not politics.

Gallup’s research reveals that about one in ten people possess all these necessary traits. … Combined, they contribute about 48% higher profit to their companies than average managers.”

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