Why Good Managers Are So Rare
“Gallup has found that one of the most important decisions companies make is simply whom they name manager. Yet … Gallup finds that companies fail to choose the candidate with the right talent for the job 82% of the time. …
Managers account for at least 70% of variance in employee engagement scores across business units, Gallup estimates. … Gallup reported in two large-scale studies in 2012 that only 30% of U.S. employees are engaged at work … Gallup has discovered links between employee engagement at the business-unit level and vital performance indicators, including … higher profitability, productivity, and quality (fewer defects) … When a company raises employee engagement levels … everything gets better.
… companies should systematically demand that every team within their workforce have a great manager. After all, the root of performance variability lies within human nature itself. Teams are composed of individuals with diverging needs related to morale, motivation, and clarity — all of which lead to varying degrees of performance. Nothing less than great managers can maximize them. … Gallup finds that great managers have the following talents:
- They motivate every single employee to take action and engage them with a compelling mission and vision.
- They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance.
- They create a culture of clear accountability.
- They build relationships that create trust, open dialogue, and full transparency.
- They make decisions that are based on productivity, not politics.
Gallup’s research reveals that about one in ten people possess all these necessary traits. … Combined, they contribute about 48% higher profit to their companies than average managers.”