Silent messages

By  via http://www.georgeambler.com   Article

When it Comes to Leadership Everything Communicates

“Leaders are constantly being observed and watched. All they say and all they do is constantly being analysed and interpreted. Everything a leader says and every action a leader takes is amplified, assessed and examined. So how do leaders ensure  they send the right messages? What can leaders do to improve the effectiveness of their communication? …

Research by Professor Albert Mehrabian described in his book entitled Silent Messages found the following three elements that contribute to effective face-to-face communication:

  • 55% of the meaning in communicating attitudes and feelings is in the facial expression.
  • 38% of the meaning in communication of attitudes and feelings is in the way that words are said.
  • 7% of the meaning in communication of attitudes and feelings is in the words that are spoken.”
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One Response to Silent messages

  1. Wotiso says:

    There are quite a few good sources and studies on this, and on effective communication. Leadership literally starts when the person enters the room.

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